Online Return Policy

We want you to feel confident shopping with Snyder’s Shoes online. If something isn’t quite right, we’re happy to help with your return—please review the details below.

Return Eligibility

  • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, please contact us before shipping your return.

  • Items must be unworn, unused, and in original condition

  • Returns must be sent back with original packaging (shoe box inside the original shipping box or a new shipping package)

  • Items showing signs of wear will not be eligible for a refund

How to Return an Item

  1. Package your return securely using:

    • The original shipping box or

    • A new shipping package of your choice

  2. Ship the package back to us using any shipping provider you prefer

  3. Return shipping costs are the responsibility of the customer

  4. To return your product, you should mail your product to:101 E Ludington Ave., Ludington, MI 49331
    or
    397 River St., Manistee, MI 49660

We recommend using a shipping method that includes tracking, as
Snyder’s Shoes is not responsible for lost or damaged return shipments.

Refunds

  • Once your return is received and inspected, and the item(s) are confirmed to be unworn and in acceptable condition, we will issue a refund to the original form of payment for the original cost of items(s), plus tax if applicable

  • Original shipping cost is not refunded

  • Please allow a few business days after receipt for processing

  • Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address}.

Questions?

If you have any questions about your return or need assistance, our team is always happy to help. Reach out to us and we’ll take care of you at: snyders@snydershoes.com